Frequently Asked Questions

We specialize in TurboChef speed ovens — all models including Sota (NGO), Bullet, Encore, HhD, i3, i5, NGC, and legacy models. We also repair MerryChef speed ovens (eikon and conneX series) and other commercial kitchen equipment. Our technicians are trained on multiple brands and models.

We offer same-day service in most cases. Our technicians carry common parts and diagnostic tools, allowing us to complete many repairs during the initial visit. Emergency repairs are available.

Primary Cities: Seattle, Bellevue, Tacoma, Everett, Renton, Kent, Federal Way, Bothell, Redmond, Kirkland, Issaquah, Lynnwood, Edmonds, Mukilteo, Woodinville, Sammamish, Mercer Island, Auburn, Puyallup, Sumner, Gig Harbor.

Extended Coverage: On-site service within 80 miles of Seattle. King County, Snohomish County, Pierce County, Kitsap County, Thurston County, Skagit County, and Island County. Outside our area? Call to inquire — drop-off service is always available.

Yes! We offer drop-off service for TurboChef Sota (NGO) ovens. This allows for faster repairs without travel charges and is often more cost-effective for non-urgent repairs. For other models, we provide on-site service within 80 miles of Seattle.

We service TurboChef ovens for restaurants, Subway franchises, hotels, hospitals, schools, corporate cafeterias, and any commercial kitchen. If you have a TurboChef oven, we can help.

Yes. While TurboChef is our primary specialty, we also service MerryChef speed ovens in the Seattle area — including the eikon series (e1s, e2s, e3, e4, e6) and conneX series (11, 12, 16). We diagnose and repair MerryChef heating issues, magnetron failures, control board problems, door faults, and error codes. See our MerryChef common problems guide for E101–E117 error code help, or call 425-547-0200 to discuss your repair.

Repair costs depend on the specific issue and required parts. We provide upfront estimates after diagnosing the problem and always get approval before starting work.

Yes, we use only genuine OEM parts to ensure optimal performance and maintain equipment warranties. We stock common components for faster repairs.

We provide transparent pricing for all services including diagnostic time. All costs are discussed upfront with no hidden fees.

Our technician arrives with diagnostic tools and common parts, performs a thorough inspection, provides an estimate, completes the repair with your approval, and tests the equipment thoroughly.

Yes, we perform complete testing of all equipment functionality to ensure proper operation before considering the job complete.

Simply call us at 425-547-0200 or email services@fixitexpresso.com. We'll gather equipment details, discuss the issue, and schedule service at your convenience.